Accommodation Terms & Conditions

Your co-operation and understanding of the following accommodation terms will ensure your stay is safe and enjoyable. Please ask if unsure.

CANCELLATION POLICY

  • Cancellations less than 14 days before arrival date – refund less first nights tariff
  • No Show – we regret no refund
  • No refund for early departures

Reception/Kiosk

Hours are seasonal but we are always open by 8.00 a.m. and we are available after-hours for check-ins and emergencies.

Site / Unit Occupancy

  • Sites maximum 6 people (4 adults)
  • Generally one van and annex, or one/two tents depending on size
  • Cabins – maximum as per beds available. No more than 4 adults in any one unit.
  • Strictly one vehicle per site or unit.
  • All guests under 18 years must be accompanied by a parent or legal guardian.
  • Managers discretion applies at all times with regard to occupancy and vehicle numbers.

Van Parking

Any variation from standard Caravan Park Procedures, or use of site must be approved by Management.

Day Visitors

Facilities at BIG4 Grampians Parkgate Resort are for Resort patrons (registered overnight guests) only.

Day Visitors must be signed in by guests at the Office and pay a visitor fee of $5 per person or $10 per family.

Pets

Strictly no pets allowed.